At Hamly Exports Private Limited (Hamly Exports, we, our, or us), we value your trust and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain and transfer personal data, and your rights in relation to that data. By using our website, services and engaging with us (as a customer, vendor, employee/contractor or in any other role), you accept the practices described in this policy.
1. Purpose of the Policy
The purpose of this Privacy Policy is to clearly describe:
- What categories of personal data we collect and process.
- How and why we use that data.
- The circumstances under which we may share it with third parties.
- The choices and rights you have with respect to your personal data.
“Personal Information” refers to any data that can directly or indirectly identify you, either alone or when combined with other information. This may include your name, contact details, business information, and online identifiers. It does not include anonymized or aggregated data that cannot reasonably be used to identify an individual.
2. What personal data we collect
We may collect and process the following kinds of personal data:
- Contact information: name, job title, company name, address, telephone number, email address.
- Corporate and business information: company registration number, VAT/ GST number, shipping/consignment details, export/import license numbers, bank account details, payment details.
- Transactional data: details of products and services ordered, order value, shipping address, delivery instructions, tracking information, customs documentation, invoices.
- Website usage data: IP address, browser type, device, pages visited, time and date of visit, referring site, cookies and similar technologies.
- Employment or contractor data: CV/resume, employment history, references, background check information, bank/payment information, tax/identification numbers.
- Vendor/supplier data: vendor contact persons, bank details, GST numbers, performance or audit information.
- Other data: Any additional data you directly provide to us (for example when you correspond with us via email or via forms) and any data necessary for compliance with legal, regulatory or contractual obligations.
3. How we collect personal data
We collect personal data:
- Directly from you (for example via our website contact or inquiry forms, when you place an order, when you provide documents or correspondence).
- From your company or employer (if you act on behalf of a business).
- From third parties (for example shipping companies, customs brokers, freight forwarders, credit-reference agencies, publicly available sources).
- Automatically via our website (cookies, analytics, logs).
3. How we collect personal data
We collect personal data:
- Directly from you (for example via our website contact or inquiry forms, when you place an order, when you provide documents or correspondence).
- From your company or employer (if you act on behalf of a business).
- From third parties (for example shipping companies, customs brokers, freight forwarders, credit-reference agencies, publicly available sources).
- Automatically via our website (cookies, analytics, logs).
4. Purpose and lawful basis for processing
We process personal data for the following purposes:
- To perform our contract with you (or your company) – e.g., to fulfil orders, export goods, ship, invoice and receive payment.
- To comply with legal obligations – e.g., customs, export control, tax, audit, anti-money laundering, trade sanctions.
- For our legitimate interests – e.g., improving our website, marketing our services, managing our business operations, communicating with you, assessing vendor performance, analytics. We will ensure that our interests do not override your rights.
- With your consent – e.g., if you have requested marketing materials, subscribed to newsletters, or agreed to cookies beyond those strictly necessary. If you do not provide the personal data we request, we may not be able to perform our contract or fulfil our obligations (e.g., we may not be able to ship goods, complete export documentation, pay you, etc.).
5. Cookies
Our website may use cookies and similar tracking technologies to collect usage data. Cookies help us recognise your device, remember your preferences, analyse traffic and improve our user experience. You can control cookies via your browser settings, including blocking or deleting them, but then parts of our website may not function properly.
6. Disclosure of personal data
We may share personal data with:
- Our group companies, affiliates, subsidiaries.
- Service providers and business partners (e.g., freight forwarders, customs brokers, shipping agents, logistics providers, payment processors, cloud/IT providers, auditors, legal advisors).
- Customers or vendors, where required to fulfil contracts (e.g., providing your contact or shipping details to a customer or logistics partner).
- Government and regulatory authorities (e.g., customs, export/import regulatory bodies, tax authorities, law enforcement) when required by law or to enforce rights.
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Prospective buyers of our business or assets (in which case we will ensure confidentiality and data protection).
We require that third-party service providers protect personal data in accordance with this policy and applicable laws.
7. Data retention
We keep personal data only for as long as needed for the above purposes and to comply with legal or regulatory obligations (for example export documentation often must be retained for [e.g., 8 years in India] under export trade laws). After that period, the data is securely archived or securely deleted/shredded in line with our data-retention policy.
8. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss or destruction, misuse or alteration. These include access controls, encryption, secure networks, regular security assessments, staff training, incident response procedures. Although we strive to protect your data, no system can guarantee 100% security; accordingly we cannot guarantee absolute security of your personal data.
9. Your rights
Depending on your jurisdiction, you may have certain rights in respect of your personal data, including:
- The right to access the personal data we hold about you and obtain a copy.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion or restriction of processing.
- The right to object to processing (in certain cases).
- The right to data portability (in certain jurisdictions).
- The right to withdraw consent where processing is based solely on consent. To exercise your rights, please contact us using the contact details in the website. We may request identity verification before granting access or making changes. We may also decline a request where permitted by law (for example where we retain data for legal or contractual reasons).
10. Children’s privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If you believe we have collected such data please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time (for example when we change our operations, introduce new services, or change legal/regulatory requirements). A revised version will be posted on our website and the “effective date” updated. We encourage you to review this page regularly.
12. Additional provisions (applicable for certain jurisdictions / export business)
- 12.1 Export-Compliance and Trade Sanctions Because we export goods globally, we may require additional personal data (e.g., for end-user certification, export licensing, customs declarations) and may share data with export-control authorities or customer end-users. By dealing with us you consent to those transfers.
- 12.2 Vendors & supply-chain data If you are a vendor/supplier, we may collect additional data for performance, audit, risk management and compliance purposes (including health & safety, anti-bribery/anti-corruption, vendor audits).
- 12.3 Cookies notice and marketing If you join our mailing list or subscribe to newsletters, we will clearly seek your consent before sending marketing email or newsletters. You may unsubscribe at any time.